September 2, 2026
The Incident Ends Days After the Status Page Turns Green
Five days after the room cooled down, someone is still deciding which features to shed at 02:00 — and the ranking they need was due before the outage
Proton's Frankfurt cooling failure cost about two hours and twenty minutes of user-visible downtime on 27 August. Five days later its status page was still reporting residual hardware failures, a database switchover that destabilised under load, and services at reduced capacity. A shorter MTTR pays for the outage; the week after it is decided by whether anyone wrote down what degraded means, per surface, before the room got hot.
Ihor K
CEO